Join Our Team: Service Technician – Mobility Equipment

Independent Mobility & Rehab is a leading disability, mobility and rehabilitation equipment supplier in the Newcastle, Central Coast, Hunter Valley area and is looking for a full time Service Technician with mechanical aptitude to join its NDIS accredited business.

The successful candidate will operate from our Broadmeadow location, 5 days per week, Monday to Friday, (8:30am to 4:30pm) and be required to use their mechanical ability, interpersonal and problem-solving skills to:

• Service, repair and maintain disability, mobility & rehabilitation equipment

• Work closely with our clients, service technicians and administration staff to determine work priorities

• Deal sensitively, patiently and professionally with our customers

Independent Mobility & Rehab is a growing business with a passion to deliver outstanding services to their customers both internal and external.  They are seeking a dynamic individual who is looking for a rewarding future in the mobility equipment industry.

Job Benefits and Perks:

• Salary package $70,000 – $80,000 + superannuation depending on experience, use of a company vehicle, tablet and mobile phone

• Provision of subsidised education and/or training in the relevant field

• Offering job security with a permanent role and immediate start available

• Be valued and rewarded in a family owned and operated business

Roles & Responsibilities

As a Service Technician, you will play an important role in ensuring our customers’ equipment is safe, reliable and fit for purpose. Your responsibilities will include:

• Diagnose, service, repair and maintain mobility, disability and rehabilitation equipment in accordance with manufacturer guidelines

• Assemble, deliver and install equipment safely and efficiently at customer locations

• Troubleshoot and fault-find mechanical, electrical and electronic components

• Test equipment following servicing and repairs to ensure it is operating safely and correctly

• Communicate with customers to understand equipment issues and provide clear, friendly advice

• Demonstrate and instruct customers on the safe and correct use of their equipment

• Maintain accurate service records, including repairs, maintenance and equipment deliveries

• Prepare, clean and store equipment returned to the workshop

• Work closely with the service and administration teams to prioritise jobs and provide an excellent customer experience

• Maintain the company vehicle, ensuring it is clean, safe and appropriately stocked with parts and consumables

• Follow company policies, manufacturer requirements and relevant Work Health & Safety procedures

• Use company-provided uniform and PPE as required, including hi-vis, safety footwear, eye protection, masks and gloves

We’re looking for someone who:

• Has strong mechanical aptitude and enjoys fault finding

• Can diagnose problems and work out practical solutions

• Is comfortable using hand and power tools

• Has experience with mechanical, electrical or electronic equipment

• Can work independently without needing constant supervision

• Is confident dealing directly with customers

• Takes pride in doing a job properly

Skills and Experience:

• Demonstrated working knowledge and/or previous experience with mechanical and/or electronic equipment

• Forklift licence preferred, but not essential

• Basic knowledge of MS Office required (on the job training will be provided for customised computer-based systems and apps)

• Ability to communicate effectively in English in both written and verbal form to facilitate duties

• Highly motivated and organised individual who has the ability to work within a team and independently

• A friendly personality with a desire to listen, understand and assist with client’s needs

• Able to follow procedures and execute sequenced work instructions either from written and/or verbal communications

• Hold a current New South Wales Driver’s licence and have an excellent driving record

• Must be fully vaccinated for COVID-19 (3 doses)

• Willingness to undergo a National Police check, Working With Children Check and NDIS Worker Check

This is an excellent opportunity to join a rapidly growing business. If you are thirsty for knowledge and challenges and want to quickly develop new skills to expand your career, apply today.

Employer questions

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