About Independent Mobility & Rehab
Over 30 years experience…
With over 30 years experience our team hasn’t met a problem that we cannot solve or found a customers need that cannot be assisted. With an ability to provide all mobility solutions, we supply and fit mobility equipment for our customers, we trial all items before purchase and sell both new and used equipment. We also service, repair and provide trade in on mobility items.
After working in the Mobility Industry for more than a combined 36 years, Independent Mobility & Rehab started due to the need for high level service of mobility products in the Newcastle area that wasn’t being looked after correctly.
We have access to all major suppliers from overseas and Australia allowing us to provide the correct product to our customers. Situated on Lambton Road, Broadmeadow we are centrally located to Newcastle, Lake Macquarie, Central Coast and the Hunter Valley.
We have relationships with professionals in both the public and private sectors and are accredited and preferred suppliers with NDIS, NSW Health, DVA and all major insurers so no problem is too big or too small.
Our products include Mobility Scooter, Electric Wheelchair, Manual Wheelchairs, Lift Chairs, Bathroom Equipment, Electric Beds and Daily Living Aids.
What makes us different?
We treat every customer as we would like to be treated ourselves.
With our after sales service, we will loan equipment out while any items are being repaired.
We try and do both trials and repairs in the comfort of the customer’s home.
How we got started?
We were introduced to the industry by accident due to the need to do service and repairs to mobility scooters.
After doing this for 12 months we realised that providing mobility solutions for people’s needs was incredibly rewarding and it wasn’t work but something that was enjoyable to do.
Philip started work as an apprentice at the Newcastle Steelworks and proceed to get his trade in Mechanical Engineering. After BHP closed he started working in the mobility industry.
Philip has been working in the Mobility industry for 14 years. In this time he started servicing all models of mobility scooters and powered wheel chairs as per the manufacturers specifications as an accredited service technician to the major suppliers in the Australian market.
Philip then progressed into the sale and purchase of mobility scooters and basic powered wheelchairs from the major suppliers including bulk deals allowing us to receive the best buying price available.
During this time Philip opened up to the rehabilitation industry including full clinical training on all scripted powered and manual wheelchairs, (this also includes principles in seating for these items) patient lifting devices, home and hospital equipment. And the technical training on these items including being accredited to do the service and repair by these major suppliers.
Philip was able to become a preferred supplier to the NSW Health Service major insurance companies, lifetime care and support and the Department of Veteran affairs for both repair and supply of both rehabilitation and mobility equipment.
Philip has also for the past 5 years managed the day to day running of the operations of his previous employer, which included managing all staff dealing with both suppliers and customers needs.
Wayne has been working in the Mobility industry for 10 years. In this time he started servicing all models of mobility scooters and powered wheel chairs as per the manufacturers specifications as an accredited service technician to the major suppliers in the Australian market.
During this time Wayne has received technical training on these items and patient lifting devices and home and hospital equipment including being accredited to do the service and repair by these major suppliers.
Wayne is an accredited repairer for the NSW Health Service major insurance companies, lifetime care and support and the Department of Veteran affairs for both repair and supply of both rehabilitation and mobility equipment.
Wayne has also become very successful in the sale of most mobility equipment, which is only natural seeing that he works with them everyday.
Louise has been working in the Mobility industry for 8 years. In this time Louise started as the junior administration officer and her role include answering the phone dealing with small account needs.
Louise then progressed into the sale of mobility scooters and basic powered wheelchairs and dealing with the general public’s needs. Most of the day Louise can be found attending to administration processes, including ordering and scripting of all mobility equipment.
Louise has become a major asset in the mobility industry with her administration skills and her ability to deal with the general public and private organisations and all suppliers.
Advertising & Marketing
Betty recently joined the team to assist Louise with the administration tasks and general day to day operation of the business. During this time she has developed a sound knowledge of mobility equipment and has applied her project management skills to prioritise clients needs and schedule the service technicians.
With a background in Marketing, Betty has taken on the role of Marketing Manager and has been able to use her skills to develop business relationships with “like minded” organisations, local councils and government agencies
Ned has recently joined the team after finishing his Higher School Certificate in 2017 and is currently undertaking Certificate II in Electronics at TAFE NSW.
During his induction Ned has been trained by a variety of suppliers and has developed an extensive knowledge of mobility scooters and their servicing requirements.
Ned’s goal is to obtain a Diploma in Rehab and Wheelchair Engineering.