Dear Phillip,

Just a short note to commend your staff in their excellent customer service standards and help they have provided in resolving the caster issue with my mums lift chair.

In particular I would like to thank Betty for all the hard work in sourcing the correct casters and the continual feedback and help she provided.

I believe it’s people that make a successful business and you employ some of the best I’ve come across.

Well done to your staff on such great customer service and we’ll done to yourself on having high standards in the people you employ.

We will be recommending IMR to all the people we know and thanks again for making an elderly lady in a nursing home very happy.

Many Thanks,
Steve Skarlis

Hi Phillip,

My greatest apologies for interrupting your day,

I just wanted to pass on some praises for all of your staff at Independent Mobility, but particularly to Angela (though I’m sure you’re aware of her brilliance!)

I have had the pleasure of meeting Angela on several occasions, combined with a vast amount of emails and times where she has assisted myself and my client’s directly. She has shown so much knowledge and professionalism to myself and my clients who at times can be vulnerable. Following her initial extensive trial and review of an electric reclining chair with one of my DVA client’s , I have had complete faith in her abilities and have had all kinds of praises from my clients.

I just wanted to pass this on my gratitude as she has definitely been the reason why I have changed my ‘go to’ supplier to be Independent Mobility. Thank you lots!

Kindest regards,
Katrina Sweeney
Occupational Therapist